Shareholder Letter '20-21' -"Tale of culture during WFH"

While the subject line is a click-bait , its also the most familiar and ingrained sight for every Prione/Amazon employee from Day 1(there we go!). With that said, I am sure most of the below writeup would also ring a bell as I share some snippets of how our daily life in WFH scenario is being influenced by the "company culture". As homes became offices in the pandemic, it was a matter of time before the office / company culture seeped into the homes of working couples and houses start operating like the way company does.Here we go:

Just as every meeting in office starts with voice of customer(VoC), our day starts with VoC (Voice of Corona) where we either read the morning newspaper or listen to news that tells us about Corona. We not just focus on Corona but obsess over it and start working backwards from it by gulping turmeric milk, gargling salt water , having ayurvedic kadha etc. We have seen an improvement in NPS (Net Pandemic Score) due to these interventions and will continue doubling down on them. 

Post VoC,once we as a family are confident to surge ahead for the day, we move towards JBP - Jaadu-Bartan-Pocha where we pick the assigned tools and resources (read: broom, soap, rag etc) and start optimizing to deliver results. Needless to say, there is a peer review done by the spouse for each other’s work to point out the misses- like me pointing to the corners of the house which aren’t swept or my wife pointing to soap residue on the vessels cleaned by me. These compliance checks and umpteen feedbacks have ensured that in 6 months, I have put all the SO(a)Ps in place and eventually become a BAR”tan” Raiser !!! 

In Q3’20, due to bandwidth constraints, we observed misses in JBP adherence which has forced us to introduce mechanisms like WBR (Was Bartan Routine done?) & RCA (Roster of Cleaning Activities).We also saw opportunities to automate certain repetitive tasks through product interventions like robot vacuum cleaner , dishwasher etc for which we have proposed a one time budget of INR 0.1 MM (+100% vs 2019 spends) which is under review as its dependent on the bonus/PLLTB of Q1 2021.

 

Cooking new dishes everyday is now a part of mine and my wife’s IDP (Individual development plan). Due to poor performance in first 3 months of the lockdown, we were put into CP (Cooking Plan) and were asked to enrol ourselves on “Tarla Dalal’s” youtube channel as a part of formal skill development plan. Weekly check ins and monthly 1-1s are done by our respective in-laws to ensure there is progress on this front. To keep ourselves healthy, we monitor critical health metrics like ODR (Oil & Dairy intake Rate) & LSR (Late sleeping rate). We have instituted SRP (Self Reward Programs) to keep ourselves motivated during the pandemic wherein we allow ourselves a binge night every week, on achievement of health goals. 

An important cog in our wheel is our son and for him, we have ear-marked 1pm-2pm everyday as “SON-TIME” where we Ngage, connect and check on him. To ensure we are being good parents and course correct if necessary, we ask him 2 questions daily “How are you feeling today?” & “How satisfied are you with your parents?”. Any misses from our end gets flagged off to his grand-parents which then comes to us as a “?” , requiring us to deep dive and submit a CoE. 

Finally, we believe our role requires up-scoping in coming year considering the complexities that have come up as well as to ensure GMS (Good Mental Space)share is intact. 

 Its still DAY 1 (No!!!!!!!!!)

 ***Nothing to attach from 1997*** 

 Ronak